Reporting To

Operations Director

Job Type 

Full Time

Job Purpose

We are seeking an experienced and detail-oriented ERP Support Coordinator to join our dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of ERP systems, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.

Key Responsibilities

Technical Support:

• Provide first-level support for ERP system users, addressing and resolving issues in a timely and efficient manner
• Collaborate with IT and external ERP support provider to troubleshoot and resolve technical problems related to the ERP system
• Monitor system performance and proactively identify areas for improvement

User Training:

• Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities
• Create user guides and documentation to assist users in navigating and utilising the ERP system effectively

Coordination and Communication:

• Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications
• Coordinate solution testing in line with project delivery plans
• Capture and report any negative results found during testing cycles
• Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades

System Optimisation:

• Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation
• Implement best practices for system usage and data management to enhance overall efficiency

Quality Assurance:

• Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards
• Develop and implement protocols for testing and validating system changes
• Other duties as assigned by the Operations Director or their designee

Competencies and Key Skills

•  Bachelor's degree in Information Technology, SQL Database Management, Software Development or a related field
•  Proven experience in supporting and coordinating ERP systems will be beneficial
• In-depth knowledge of ERP system functionalities, configurations, and integrations
•  Strong analytical and problem-solving skills
•  Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Project management skills are a plus

If you are a passionate and driven ERP Support Coordinator who thrives in a fast-paced environment, we'd love to hear from you. Join our team and contribute to the global distribution of Aerospace chemicals.

Please submit your updated resume along with a cover letter detailing your relevant experience to hr.admin@aerospheres.com.

Please note that this is a full-time onsite position; remote work arrangements are not available. Also, only short-listed candidates will be contacted.